Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards 2017

Taking Sales to a Higher Level

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How can Mercuri International help?

1. Winning new customers

Why ensuring a steady flow of new customers is good business sense:

  • It ensures that your customer base grows to support your overall sales growth objectives
  • It reduces reliance on achieving sales targets through the existing customer base
  • It increases your company’s market presence
  • It enables you to outmanoeuver competitor sales activity

How Mercuri can help

We can help you define your new customer ‘selection criteria’ to ensure that overall new customer sales activity is focused on developing a customer base appropriate for your planned market strategy.

We provide robust sales activity management tools to ensure that the quantity of directed sales activity will secure the sales result for each sales quarter and for the financial year overall.

We will map and improve your new customer acquisition process to ensure a common, measurable sales approach is adopted which will increase the quantity of sales converted in the sales pipeline.

We can uplift the ability of your salesforce to implement best practice new customer acquisition sales approaches from the telephone appointment making stage through to gaining contractual commitment.

We can ensure your sales force behaviours provide a key differentiator in the experience of the customer and hence outmanoeuver competitor sales force activity.

 

2. Retaining and growing existing customers

Why ‘Brick-walling’ your customer base is good business sense:

  • It defends your valuable, hard won customer base from competitor attack
  • It increases your sales profitability to sell more to existing trading relationships
  • It enables you to work more deeply with customers in ‘partner’ relationships and identify ongoing sales opportunities more quickly ('be there first!')

It reduces reliance on new customer generation in order to secure sales revenue targets

How Mercuri can help 

We can help you define tactical, strategic and key account relationships and the level of focus each requires in order to grow sales revenues.

We can provide the very latest thinking, approaches and structures to world-class key account management through our vast client experience and validated research.

We will develop your sales force in robust, comprehensive key account management tools that provide a common, measurable approach to relationship development.

We will coach your sales people in the soft skills required to retain and grow their existing key relationships, as well as the skills required to co-ordinate and lead internal key account teams.

 

3. Sales Management Process Efficiency

Why measuring and improving sales management efficiency is good business sense:

  • It allows you to benchmark how effective your sales managers actually are
  • It provides clear insights into where good practice exists
  • It enables you to prioritise sales management development more precisely
  • It ensures you know what quality of sales management exists and how it should improve

How Mercuri can help

We can analyse the current efficiency levels of your sales management team and provide an accurate measurement against pre-researched world class benchmarks.

We will tell you how likely it is that your sales managers will achieve future sales targets and provide a direct correlation between their existing sales management efficiency ‘score’ and how this relates to sales result actualisation.

We will highlight where exposures exist in current sales management efficiency, what is required and in what order of priority, to strengthen overall sales management effectiveness.

We can help you identify the specific sales management behaviours required in order to increase sales result predictability.

We can provide a clear, proven, robust Sales Management Process that will ensure a common, measurable approach to sales result fulfillment.

 

4. Value-based selling

Why selling on value rather than selling on price is good business sense:

  • It enables your salespeople to sell more profitable deals
  • It reduces the pressure of discounting during the sales process
  • It increases the average order value of overall sales made
  • It secures better business now and in the future and ensures a customer base content to pay for the value you can provide

How Mercuri can help

We help you identify the specific value you can provide to your customers and how well this is currently communicated during sales pursuits.

We can up-skill your sales force to be able to articulate your value proposition so it links directly to solving customer business issues and objectives.

We can provide a comprehensive toolbox of proven value-based selling models, approaches, tools and techniques that ensure your proposed solutions are purchased at optimum profitability and revenue.

We will help your salespeople deliver sales processes that reduce the pressure to discount price.

 

5. Sales leadership and sales coaching

Why turning sales ‘managers’ into sales ‘leaders’ is good business sense:

  • It ensures that sales leadership actions have a positive impact on sales team actions
  • It enables corporate strategy to be implemented on a day-to-day basis with prospects and customers at the ‘coal face’
  • It reduces staff turnover and increases sales profitability
  • It increases the predictability of securing planned sales objectives and revenue growth

How Mercuri can help

We can show you what separates sales managers from sales leaders.

We will provide robust sales leadership tools that ensure that the quantity, direction and quality of sales activity is continually analysed, planned and monitored.

We will provide sales leadership development that ensures your managers are implementing the right leadership actions, with the right sales people, at the right time.

We help ensure that the future sales result is secured with far more predictability through developing your sales leadership team to effectively improve sales results, sales activity and sales competence - Customer Satisfaction and Retention.

 

6. Measuring customer satisfaction

Why measuring customer satisfaction is good business sense:

  • It enables you to have a clear picture of what you do well, not so well and what to improve or indeed invent
  • It provides a prioritised action plan of how to win and retain more customers
  • It ensures sales and service actions and behaviours, outperform customer expectations
  • It provides an ‘early warning system’ of the stability of your customer base and how to defend it from competitor activity

How Mercuri can help

We can provide customer satisfaction research and analysis expertise that pinpoints what you do well now, what requires improvement and what should be introduced into your company strategy in order to secure your customer base.

We can tell you, in order of priority, what customer satisfaction improvement actions are required.

We improve the skills of your service and sales teams to be able to deliver the prioritised actions needed.

We can help you make the link between customer retention and staff retention and how to effectively, and quickly, improve both.

We can measure the existing satisfaction levels of your valuable customer base and provide you with a benchmark satisfaction ‘score’ on which to improve and re-measure in the future.