Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards 2017
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level


Key Account Management

Beyond "selling big," key account management requires both organisational and operational commitment to do it properly. Your key relationships can deliver outstanding results, but only with a robust and structured relationship management process. Mercuri International partnered with a leading European business school to develop a key account management approach which will secure your business success!

Key account management is not just about selling big! At Mercuri International we can show you what key account management really means.

Key account management is not new. But achieving excellence in key account management is not easy, and has become more difficult and more important. This is why Mercuri International and our European Business School partner, have joined forces to develop a complete Key Account Management methodology including:

  • The need for information
  • Developing key account objectives
  • The role of strategy and tactics
  • Key account solutions
  • People and team work in key account management
  • Key account planning and measurement

The robust, comprehensive and highly commercial model addresses business-to-business key account management in national, international and global contexts. The needs of small, medium sized and large organisations have been taken into account.

The research results from the key account management specialists at the University of St. Gallen in Switzerland have been blended with Mercuri International's proven sales processes and practical experience of many sales consulting and sales training projects to create a truly world-class key account management method and a supporting toolbox.

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