Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards 2017
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Social Selling as part of your Sales Strategy

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Sales Evaluator - Assessing Competence

Mercuri's Sales Evaluator is the online competence assessment and benchmarking tool. It is the starting point for sales and business improvement.

Watch the Sales Evaluator video

Sales Evaluator, now available with a coaching app, helps you discover what development and coaching your sales and customer facing teams need to support your business objectives. The information helps managers to focus their coaching activity, individual by individual.  This data can also be loaded into the Coaching App to make coaching interventions more effective and improvement easier to measure.

 DO YOU KNOW?

  • The current capability of your sales and customer facing teams?
  • How your sales people compare against industry standards?
  • What training and devlopment each individual needs to improve?
  • Who in your team is at benchmark, above benchmark or requires priority development?
  • What competences are critical to business performance?
  • What you don't know?

If you don't know the answer to these questions Contact Mercuri to arrange a demo of Sales Evaluator and discover how you can start your sales and business transformation.

Why assess competence?

Competence can be described as a combination of skills, knowledge and attitude.

  • Skills: Those abilities which allow you to be effective in carrying out tasks.
  • Knowledge: The understanding needed to be effective.
  • Attitude: The underlying values that make it possible to do the job.

 

Sales Evaluator

Mercuri's Sales Evaluator online competence assessment tool enables you to measure the effectiveness of your team's skills, knowledge and attitude and ensures these competences are aligned with your business and sales strategy.  The reports generated from the evaluation process give compelling insight into gaps in competitive strengths and priorities for development.

This will enable you to:

  • Focus your development in the areas that will make the biggest impact
  • Create a perfect profile for your team.

 Business Benefits

  • Benchmark current performance against world-class performance
  • Measure the effectiveness of your sales and customer facing teams
  • Identify the gap between best practice and your current performance
  • Increase the return on investment
  • Make your training budget go further
  • Generate a focused plan for improvement
  • Validate by providing a 360-degree perspective
  • Discover potential financial improvements.

What is the approach?

Mercuri's online assessment process takes approximately six weeks from the scoping meeting in Step 1 to the powerful reporting and recommendation meeting in Step 6.

 Sales Evaluator - Process

  • Step 1 - Review the current competences and skills
  • Step 2 - Self Assessment
  • Step 3 - The manager completes an assessment for each team member
  • Step 4 - 360 feedback
  • Step 5 - The validation meeting
  • Step 6 - Analysis, report, results and focused plan for enhancement and business improvement

 

Find out more

Sales Evaluator - Assessing Competence