Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.
How and why people buy from people

How and why people buy from people

Find out how to sell to the different types of people we meet. In sales we come across every possible type of buyer: Those that are focused on the task, others on the relationship, those that work methodically and others who are fast paced and noisy.
Key Account Management

Key Account Management

Key account management is a complex task. Doing it right requires commitment and, above, all, preparation. Contact us to receive the Mercuri Key Account Management whitepaper which outlines the 20 ways to get the most out of relationships with your top customers.
Join us at HR Summit & Expo, Dubai

Join us at HR Summit & Expo, Dubai

November 12th - 14th, Halls 3 & 4, Dubai International Exhibition and Convention Centre, Dubai. We look forward to meeting you on stand D52 at this event focusing on "Shape the Future - Reinvent the Wheel".

Taking Sales to a Higher Level

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Sales Evaluator - Assessing Competence

Mercuri's Sales Evaluator is the online competence assessment and benchmarking tool. It is the starting point for sales and business improvement.

Watch the Sales Evaluator video

Sales Evaluator will help you discover what development and coaching your sales and customer facing teams need to support your business objectives.

 DO YOU KNOW?

  • The current capability of your sales and customer facing teams?
  • How your sales people compare against industry standards?
  • What training and devlopment each individual needs to improve?
  • Who in your team is at benchmark, above benchmark or requires priority development?
  • What competences are critical to business performance?
  • What you don't know?

If you don't know the answer to these questions Contact Mercuri to arrange a demo of Sales Evaluator and discover how you can start your sales and business transformation.

Why assess competence?

Competence can be described as a combination of skills, knowledge and attitude.

  • Skills: Those abilities which allow you to be effective in carrying out tasks.
  • Knowledge: The understanding needed to be effective.
  • Attitude: The underlying values that make it possible to do the job.

 

Sales Evaluator

Mercuri's Sales Evaluator online competence assessment tool enables you to measure the effectiveness of your team's skills, knowledge and attitude and ensures these competences are aligned with your business and sales strategy.  The reports generated from the evaluation process give compelling insight into gaps in competitive strengths and priorities for development.

This will enable you to:

  • Focus your development in the areas that will make the biggest impact
  • Create a perfect profile for your team.

 Business Benefits

  • Benchmark current performance against world-class performance
  • Measure the effectiveness of your sales and customer facing teams
  • Identify the gap between best practice and your current performance
  • Increase the return on investment
  • Make your training budget go further
  • Generate a focused plan for improvement
  • Discover potential financial improvements.

What is the approach?

Mercuri's online assessment process takes approximately six weeks from the scoping meeting in Step 1 to the powerful reporting and recommendation meeting in Step 5: 

  • Step 1 - Review the current competences and skills
  • Step 2 - Self Assessment
  • Step 3 - The manager completes an assessment for each team member
  • Step 4 - The validation meeting
  • Step 5 - Analysis, report, results and focused plan for enhancement and business improvement

 

Find out more

Sales Evaluator - Assessing Competence