Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.
How and why people buy from people

How and why people buy from people

Find out how to sell to the different types of people we meet. In sales we come across every possible type of buyer: Those that are focused on the task, others on the relationship, those that work methodically and others who are fast paced and noisy.
Key Account Management

Key Account Management

Key account management is a complex task. Doing it right requires commitment and, above, all, preparation. Contact us to receive the Mercuri Key Account Management whitepaper which outlines the 20 ways to get the most out of relationships with your top customers.
Join us at HR Summit & Expo, Dubai

Join us at HR Summit & Expo, Dubai

November 12th - 14th, Halls 3 & 4, Dubai International Exhibition and Convention Centre, Dubai. We look forward to meeting you on stand D52 at this event focusing on "Shape the Future - Reinvent the Wheel".

Taking Sales to a Higher Level

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Key Account Management

Beyond "selling big," key account management requires both organisational and operational commitment to do it properly. Your key relationships can deliver outstanding results, but only with a robust and structured relationship management process. Mercuri International partnered with a leading European business school to develop a key account management approach which will secure your business success!

Key account management is not just about selling big! At Mercuri International we can show you what key account management really means.

Key account management is not new. But achieving excellence in key account management is not easy, and has become more difficult and more important. This is why Mercuri International and our European Business School partner, have joined forces to develop a complete Key Account Management methodology including:

  • The need for information
  • Developing key account objectives
  • The role of strategy and tactics
  • Key account solutions
  • People and team work in key account management
  • Key account planning and measurement

The robust, comprehensive and highly commercial model addresses business-to-business key account management in national, international and global contexts. The needs of small, medium sized and large organisations have been taken into account.

The research results from the key account management specialists at the University of St. Gallen in Switzerland have been blended with Mercuri International's proven sales processes and practical experience of many sales consulting and sales training projects to create a truly world-class key account management method and a supporting toolbox.

 

Key account management is a complex task. Doing it right requires commitment and, above, all, preparation. Click here to receive our Key Account Management whitepaper outlining the 20 ways to get the most out of relationships with your top customers.

Key Account Management