Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.
How and why people buy from people

How and why people buy from people

Find out how to sell to the different types of people we meet. In sales we come across every possible type of buyer: Those that are focused on the task, others on the relationship, those that work methodically and others who are fast paced and noisy.
Key Account Management

Key Account Management

Key account management is a complex task. Doing it right requires commitment and, above, all, preparation. Contact us to receive the Mercuri Key Account Management whitepaper which outlines the 20 ways to get the most out of relationships with your top customers.
Join us at HR Summit & Expo, Dubai

Join us at HR Summit & Expo, Dubai

November 12th - 14th, Halls 3 & 4, Dubai International Exhibition and Convention Centre, Dubai. We look forward to meeting you on stand D52 at this event focusing on "Shape the Future - Reinvent the Wheel".

Taking Sales to a Higher Level


Business Simulations

Why Business Simulation?

A bird strike on an aeroplane engine acts in the same way that a market crisis affects business: You can’t influence it, but it has an unpredictable impact on your future wellbeing!

As pilots are trained repeatedly to deal with the unexpected, a ‘live’ simulation which presents participants with the sequence; situation, decision and consequence in the business idiom can greatly raise the realism of a training experience.

Sales training using a simulation challenges participants through a compelling experience testing decision making and business thinking. Simulation help;

  • Emphasise the link between activity and results.
  • Encourage the correct balance of sales activities for success.
  • Avoid typical and repeated tactical mistakes.
  • Embed the right behaviours in customer facing situations.

Sales Improvement Outputs:

  • More and better quality sales
  • Procurement functional improvements
  • Better margins
  • More effective category management
  • Improved customer retention.


To find out more about our Sales Training using a simulation please call +971 (0)4 453 2624 or email us at


Mercuri International and Celemi have helped nearly 15,000 companies per year, in more than 50 countries, in over 30 languages, to achieve necessary improvements in results - Ready-made business simulations and custom solutions recreate corporate challenges and situations, so people have the chance to test skills and explore new concepts in a relaxed, real-life environment. - Whether you need people to understand a new strategy, improve performance or learn business acumen, you need to think and act differently. How? Experiential learning or learning by doing.

“To give a faithful client 2% discount is not a big deal!”

“The purpose of forecasting is just to keep Finance folks busy…”

“We got the order! If we invoice today or next week does not really matter, as long as I meet my quota.”

If you have heard any of the above statements in your organisation, you should consider the board based business simulation Celemi Apples & Oranges™ for your teams.