Simply outstanding service by Electrolux with Mercuri

Simply outstanding service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy. Designed to grow their new team members, retain and develop their talented sales and service teams.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for The Virgin Holidays "Selling At My Best" programme at the BESMA Awards
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.
How and why people buy from people

How and why people buy from people

Find out how to sell to the different types of people we meet. In sales we come across every possible type of buyer: Those that are focused on the task, others on the relationship, those that work methodically and others who are fast paced and noisy.
Key Account Management

Key Account Management

Key account management is a complex task. Doing it right requires commitment and, above, all, preparation. Contact us to receive the Mercuri Key Account Management whitepaper which outlines the 20 ways to get the most out of relationships with your top customers.
Join us at HR Summit & Expo, Dubai

Join us at HR Summit & Expo, Dubai

November 12th - 14th, Halls 3 & 4, Dubai International Exhibition and Convention Centre, Dubai. We look forward to meeting you on stand D52 at this event focusing on "Shape the Future - Reinvent the Wheel".

Taking Sales to a Higher Level

Back

Negotiation Skills

Winning business needs more than just effective selling. For business to be profitable your sales team needs to be able to manage your margins and achieve favourable terms for you and satisfaction for your clients. Explore Mercuri International's approach to negotiation skills in this section

Beat your negotiation blues

World-Class Negotiation Skills

Mercuri International Sales Consultants have a proven track record of helping our clients to secure improved margins and commercial terms. Many people see the development of negotiation skills as just a by-product of sales training, but of course it takes specific competences to negotiate effectively:

  • A detailed understanding of the offer
  • Insight into customer psychology
  • Excellent listening skills
  • Understanding the difference between what is said and what is meant
  • Tactical nous
  • The importance of compromise
  • Knowing when to "walk away"

Our sales consultants bring as much passion and practical know-how to the challenge of developing negotiation skills as they do with our Powerful Sales Performance methods, so you can rest assured that your negotiation process can be as robust as your sales process - Talk to us about an In-house Negotiation Skills course at your site for your team.

Your team, with the help of our sales consultants, may not end up on Dragons' Den but they will win more business, with better terms, utilising the Mercuri International's Professional Negotiation Skills Training.